Shipping policy
At BlackBee, we strive to provide a smooth and hassle-free shopping experience. Below are the details of our shipping process.
1. Shipping Time & Delivery
- Order Processing: Orders are processed within 24-48 hours after payment confirmation.
- Delivery Time: Orders are delivered within 3-7 business days, depending on the location.
- Shipping Days: We ship orders Monday to Saturday (excluding public holidays).
2. Shipping Charges
- We offer FREE shipping on all orders.
- No additional charges will be applied at checkout.
3. Order Tracking
- Once your order is shipped, you will receive a tracking link via email or SMS.
- You can track your order using the provided tracking ID on our website or the courier partner’s website.
4. Packaging Details
- All BlackBee products are carefully packed to ensure they reach you in perfect condition.
- Our packaging is secure, eco-friendly, and durable to protect the products during transit.
- Items are wrapped in protective layers and shipped in branded or plain tamper-proof packaging.
5. Delivery Delays
While we aim for timely delivery, there may be delays due to:
- Unforeseen weather conditions or natural disasters.
- Remote or out-of-service delivery locations.
- High order volumes during peak seasons.
If your order is delayed beyond the estimated time, please contact our support team for assistance.
6. Incorrect Shipping Information
- Please ensure that the shipping address and contact details provided are correct.
- BlackBee is not responsible for orders lost due to incorrect or incomplete addresses.
7. Missing, Lost, or Damaged Orders
- If your order is missing or damaged during transit, contact us within 48 hours of delivery with photos of the package.
- We will investigate the issue and provide a resolution (replacement or refund as per our policy).
8. Contact Information
For any shipping-related inquiries, feel free to reach out:
📧 Email: blackbeefashion4@gmail.com
📞 Phone: 9529381573 (WhatsApp only)
Thank you for shopping with BlackBee! 🚀